7 Ways to Personalize Your Customer Service

In this day and age simply offering customer service isn’t enough. This customer service also needs to be as personalized as possible. You can use a help desk ticket software such as the one offered by Kayako to scale your customer service operations, but it is always important to make your customers feel like people […]
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Get Your eCommerce Business Ready for the Holidays

Each day that goes by we are further along in the annual countdown to the winter holidays. Whether your customer base observes Hanukkah or Christmas or just participates in year-end corporate gifting, this is a critical time of year for your business. We caught up with our in-house eCommerce expert, Paul Mancini, for some tried […]
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7 Tips on How to Motivate Your Customer Service Team

Philanthropic billionaire businessman Richard Branson got it right when he said, “The way you treat your employees is the way they will treat your customers.” The success of every organization lies in the employees and their hard work. An employee is only going to give their 100 percent if they are happy and satisfied at […]
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